First drops experience: A hotel operator

Ed is the Chief Engineer of a 172 room hotel in the New England region. Ed heard about our IoT device from a friend who showed him the software from his building. He was uncertain if he wanted to talk, but interested in anything that could help his workload. He was overwhelmed and either needed more hands or better tools. We were a better tool.

Ed invited us to demo install 20 units across five floors. It took us 45 minutes during room turnover and he was up and running. The data took him a few days to get used to, but he felt it was like any other app learning curve. In the first month, we found two water loss events that totally changed his mind.

On a weekend of a college sporting event, we received alerts from our devices that caused us to call Ed at 4:30 AM on a Saturday morning. For the prior 10 hours, the hallway toilet in the Presidential Suite on the top floor was pouring water down the drain at a very high rate, almost $36 per day! The average of the other 19 rooms over this period was 12 gal. The broken unit consumed about 948 gal in the time when we called Ed and were able to see the room. We went to look as soon as the guests left and they broke the toilet and apparently the inline valve trying to stop it from leaking on the floor. While most of it was going down the overflow tube, it would have gone undetected for a week or two until someone found it, or worse, the water hitting the floor poured into rooms below and were reported.

Ed, his GM and their CFO became one of our biggest fans.


First drops experience: A landlord of multifamily Homes

The Situation: Joe is a landlord that owns over 10 properties. One of Joe’s tenants requested a new toilet that is more water efficient. Without knowing how much water was currently consumed, Joe was uncertain if this would be a worthwhile investment.

The Solution: After using First Drops for one month, he was easily able to see that the tenant was using an average of 59 gallons of water, about $1, each day in one fixture. After this, he made the decision to upgrade to a more efficient toilet as the payback was about 20 months. It was clearly a good investment.